How do credits work?+
Every render and edit costs credits, and each run shows its price before you start. A Final render costs 2 credits at 1K and 4 credits at 4K. Image analysis and upscaling are free.
How long do credits last?+
Every pack, paid or free, is valid for 30 days from the moment its credits arrive. The expiry date is shown at checkout, on your receipt and in your account, and we email you a reminder before it passes. Whatever expires soonest is used first, free or paid. Expired credits are forfeited and not refundable. Read the Terms of Service
Is this a subscription?+
No. There's no subscription and no automatic billing. Each pack is a one-time payment, and you buy again only when you need to.
What does unlimited image analysis mean?+
While you hold an active pack, image analysis has no quota, within fair use of up to 15 new images per day. Analyzing an image you've already analyzed returns the saved result instantly and is never counted.
How can I pay?+
QRIS, DANA, OVO, GoPay and ShopeePay on every pack. Pro and Team can also be paid by bank transfer (virtual account). Payments are processed by Midtrans in Indonesian rupiah, and the price shown is the price you pay. Cards and over-the-counter payments aren't available yet.
When do my credits arrive?+
As soon as your payment is confirmed: usually within seconds for QRIS and e-wallets, and once the transfer lands for bank transfers. Credits appear in your account with their expiry date. Expired, cancelled or declined payments add no credits.
When are credits charged?+
Only when an image is delivered. A run holds the credits it quoted while the model works, then charges only for the images that actually reach you.
What if an image fails or is blocked?+
Its credits are released automatically, so a failed or blocked image is never charged, and credits held by an interrupted run come back on their own within minutes. Repeated blocks pause runs: 3 blocks within 24 hours pause the account for 60 minutes.
What if my connection drops during a run?+
Your run keeps going on our servers. For 24 hours the studio can fetch the same images from that run again, at no extra charge.
Do new accounts get free credits?+
While the promotional allocation lasts, new accounts that sign in with Google and accept the Terms of Service receive 5 credits, once. Signed up with an email and password? Sign in once with Google using the same email address to unlock them. Disposable email addresses and repeat sign-ups from one network in a day don't qualify. The allocation is spread across the days of the month. When it runs out, grants pause, and accounts that qualify meanwhile wait in line: their credits are added in the order they arrived, once there's room again. You can still buy a pack at any time.
Who can buy?+
Any account that has accepted the Terms of Service and the Privacy Policy can buy any pack, with no other condition. You accept them with a single checkbox, and the moment you did is recorded on the server; checkout asks for the same acceptance before every payment. You must be able to enter into a binding agreement where you live. A blocked account receives no free credits, and its purchases are declined and refunded.
Why are my results watermarked?+
Until an account makes its first purchase, every render and edit carries a visible AIVIZ watermark. Everything you create after your first purchase is watermark-free.
What is the refund policy?+
Refund requests for unused credits follow our Terms of Service. When a refund is processed, the remaining credits from that purchase are removed from your account, and a partial refund removes credits in proportion. Expired credits are not refundable. Read the Terms of Service
Where are my projects stored?+
In this browser. Each project keeps its canvas, references and render sets in browser storage, not in your account, so it's there when you return on the same browser and gone if the site data is cleared. To keep a set elsewhere, export the board as a PNG.